This course introduces desktop communication management for users of Microsoft Outlook. Topics include understanding and navigating the Outlook environment, creating and sending e-mail, managing Outlook contacts, using an electronic calendar, and creating tasks and to-do items. BUSTEC 126/CISA 126 and BUSTEC 127/CISA 127 taken together are considered sufficient preparation to pass the Microsoft Office Specialist certification for the Microsoft Outlook application and the communications portion of the International Computer Driver’s License (ICDL) Module 7: Information and Communication.

This Outlook course presents the communication tools beyond basic e-mail. Topics include working with multiple e-mail accounts, using rules and folders, incorporating advanced calendar and contact features, setting up folder sharing and delegates, and customizing Outlook. In addition, the course covers the integration of Outlook with other applications within the Microsoft Office suite. Additionally, BUSTEC 126/CISA 126 and BUSTEC 127/CISA 127 taken together are considered sufficient preparation to pass the Microsoft Office Specialist certification for the Microsoft Outlook application and the communications portion of the International Computer Driver's License (ICDL) Module 7: Information and Communication.

This course reviews basic word/information processing and introduces intermediate and advanced formatting for correspondence, tables, reports, newsletters, presentations, and other business-related documents. It emphasizes formatting and document production techniques to produce professional business documents used in today's workplace. Intermediate and advanced word processing topics include tables, columns, themes and styles, merge, graphics, macros, collaboration, and templates.